Auckland Delivery Guarantee | Vaping e Liquids | Vuse NZ
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Our Next Day Delivery (Auckland) Guarantee Policy

1. When did we last update this Next Day Delivery (Auckland) Guarantee Policy?

May 2021

2. About this Next Day (Auckland) Delivery Guarantee Policy

This policy (our Next Day (Auckland) Delivery Policy) outlines how British American Tobacco (New Zealand) Limited (BATNZ, we, our, or us) guarantee to deliver Vuse items that you order within twenty-four (24) hours to certain suburbs in the Auckland area.

3. How can you contact us?

If you have any questions about your delivery, this Next Day (Auckland) Delivery Guarantee Policy, or you wish to make a claim under this guarantee, you can contact us by:
(a) writing to us at British American Tobacco (New Zealand) Limited
P.O. Box 2618
Auckland 1010
(b) emailing us at info.nz@vuse.com
(c) calling us on: 0800 897 369

4. How does our Next Day (Auckland) Delivery Guarantee Policy work?

Notwithstanding clauses 5 and 6 of our standard Delivery Policy, we guarantee to deliver items that you order within twenty-four (24) hours provided that:
(a) your order is placed before 4pm on a weekday; and
(b) your order is not for, or does not include, any ‘free’ products; and
(c) you order is for delivery to an address that:
(i) meets clause 7 of our standard Delivery Policy; and
(ii) is a suburb included in the table in clause 6 (below); and
(d) our courier is able to obtain a signature and ID from an adult (18+) on delivery (in accordance with clause 9 of our standard Delivery Policy).

5. What happens if your Auckland delivery takes more than 24 hours to get to you?

5.1. If:
(a) your delivery meets the requirements set out in clause 4 (above); and
(b) you have not received your delivery within twenty-four (24) hours of it being placed,
you should contact us. Please provide us with your Vuse Order Number when you do.
5.2. We will investigate your order and let you know if your order qualifies for our Next Day (Auckland) Delivery Guarantee. If it:
(a) does, we will provide you with a unique code for one (1) free pack of Vuse pods that:
(i) is redeemable online only at vuse.co.nz; and
(ii) must be used within two (2) weeks of it being issued to you; and
(iii) is not transferable or redeemable for cash.
(b) does not, we will let you know (including the reasons why).

 

6. What suburbs are included in our Next Day (Auckland) Delivery Guarantee Policy?

The Auckland suburbs included in our Next Day (Auckland) Delivery Guarantee Policy are set out in the table below:

Suburb

City

Postcode

Albany

Auckland

0632

Albany Heights

Auckland

0632

Alfriston

Auckland

2105

Arkles Bay

Whangaparaoa

0932

Army Bay

Whangaparaoa

0930

Auckland Airport

Auckland

2022

Auckland Central

Auckland

1010

Auckland Central

Auckland

1011

Avondale

Auckland

0600

Avondale

Auckland

1026

Bayswater

Auckland

0622

Bayview

Auckland

0629

Beach Haven

Auckland

0626

Belmont

Auckland

0622

Birkdale

Auckland

0626

Birkenhead

Auckland

0626

Birkenhead

Auckland

0627

Blockhouse Bay

Auckland

0600

Botany Downs

Auckland

2010

Botany Downs

Auckland

2014

Browns Bay

Auckland

0630

Browns Bay

Auckland

0632

Bucklands Beach

Auckland

2012

Bucklands Beach

Auckland

2014

Burswood

Auckland

2013

Campbells Bay

Auckland

0620

Campbells Bay

Auckland

0630

Castor Bay

Auckland

0620

Chatswood

Auckland

0626

Clendon Park

Auckland

2103

Clover Park

Auckland

2023

Clover Park

Auckland

2105

Cockle Bay

Auckland

2014

Conifer Grove

Takanini

2112

Dannemora

Auckland

2016

Devonport

Auckland

0624

Drury

Drury

2113

East Tamaki

Auckland

2013

East Tamaki

Auckland

2016

East Tamaki Heights

Auckland

2016

Eastern Beach

Auckland

2012

Eden Terrace

Auckland

1010

Eden Terrace

Auckland

1021

Eden Terrace

Auckland

1024

Ellerslie

Auckland

1051

Ellerslie

Auckland

1060

Ellerslie

Auckland

1061

Epsom

Auckland

1023

Epsom

Auckland

1051

Fairview Heights

Auckland

0632

Farm Cove

Auckland

2010

Farm Cove

Auckland

2012

Favona

Auckland

2024

Flat Bush

Auckland

2013

Flat Bush

Auckland

2016

Flat Bush

Auckland

2023

Flat Bush

Auckland

2105

Forrest Hill

Auckland

0620

Freemans Bay

Auckland

1011

Glen Eden

Auckland

0602

Glen Eden

Auckland

0604

Glen Innes

Auckland

1071

Glen Innes

Auckland

1072

Glendene

Auckland

0602

Glendowie

Auckland

1071

Glenfield

Auckland

0627

Glenfield

Auckland

0629

Golflands

Auckland

2013

Goodwood Heights

Auckland

2105

Grafton

Auckland

1010

Grafton

Auckland

1023

Green Bay

Auckland

0604

Greenhithe

Auckland

0632

Greenlane

Auckland

1051

Greenlane

Auckland

1061

Grey Lynn

Auckland

1010

Grey Lynn

Auckland

1021

Grey Lynn

Auckland

1022

Gulf Harbour

Whangaparaoa

0930

Half Moon Bay

Auckland

2010

Half Moon Bay

Auckland

2012

Hauraki

Auckland

0622

Henderson

Auckland

0610

Henderson

Auckland

0612

Henderson

Auckland

0614

Henderson Valley

Auckland

0612

Henderson Valley

Auckland

0614

Herne Bay

Auckland

1011

Herne Bay

Auckland

1022

Highland Park

Auckland

2010

Hillcrest

Auckland

0626

Hillcrest

Auckland

0627

Hillsborough

Auckland

1042

Hillsborough

Auckland

1061

Hobsonville

Auckland

0618

Howick

Auckland

2010

Howick

Auckland

2014

Huntington Park

Auckland

2013

Karaka

Papakura

2113

Kelston

Auckland

0602

Kingsland

Auckland

1021

Kohimarama

Auckland

1071

Long Bay

Auckland

0630

Lucas Heights

Auckland

0632

Lynfield

Auckland

1042

Mairangi Bay

Auckland

0630

Mangere

Auckland

2022

Mangere Bridge

Auckland

2022

Mangere East

Auckland

2024

Mangere East

Auckland

2025

Manly

Whangaparaoa

0930

Manukau

Auckland

2025

Manukau

Auckland

2104

Manurewa

Auckland

2102

Manurewa

Auckland

2105

Manurewa East

Auckland

2102

Massey

Auckland

0614

Massey

Auckland

0814

Matakatia

Whangaparaoa

0930

Meadowbank

Auckland

1072

Mechanics Bay

Auckland

1010

Mellons Bay

Auckland

2014

Milford

Auckland

0620

Mission Bay

Auckland

1071

Mount Albert

Auckland

1022

Mount Albert

Auckland

1025

Mount Eden

Auckland

1024

Mount Eden

Auckland

1041

Mount Roskill

Auckland

1025

Mount Roskill

Auckland

1041

Mount Roskill

Auckland

1042

Mount Wellington

Auckland

1051

Mount Wellington

Auckland

1060

Mount Wellington

Auckland

1062

Mount Wellington

Auckland

1072

Murrays Bay

Auckland

0630

Narrow Neck

Auckland

0622

Narrow Neck

Auckland

0624

New Lynn

Auckland

0600

New Windsor

Auckland

0600

Newmarket

Auckland

1023

Newmarket

Auckland

1052

Northcote

Auckland

0626

Northcote

Auckland

0627

Northcote Point

Auckland

0627

Northcross

Auckland

0630

Northcross

Auckland

0632

Northpark

Auckland

2013

Northpark

Auckland

2014

One Tree Hill

Auckland

1061

Onehunga

Auckland

1061

Opaheke

Papakura

2113

Orakei

Auckland

1071

Oratia

Auckland

0604

Otahuhu

Auckland

1062

Otahuhu

Auckland

2024

Otara

Auckland

2013

Otara

Auckland

2016

Otara

Auckland

2023

Otara

Auckland

2025

Oteha

Auckland

0630

Oteha

Auckland

0632

Pahurehure

Papakura

2113

Pakuranga

Auckland

2010

Pakuranga Heights

Auckland

2010

Panmure

Auckland

1060

Panmure

Auckland

1072

Papakura

Papakura

2110

Papakura

Papakura

2112

Papakura

Papakura

2113

Papatoetoe

Auckland

2024

Papatoetoe

Auckland

2025

Papatoetoe

Auckland

2104

Parnell

Auckland

1010

Parnell

Auckland

1052

Penrose

Auckland

1061

Pinehill

Auckland

0630

Pinehill

Auckland

0632

Point Chevalier

Auckland

1022

Point Chevalier

Auckland

1025

Point England

Auckland

1072

Ponsonby

Auckland

1011

Ponsonby

Auckland

1021

Pukekohe

Pukekohe

2120

Randwick Park

Auckland

2105

Ranui

Auckland

0612

Red Hill

Papakura

2110

Remuera

Auckland

1050

Remuera

Auckland

1051

Remuera

Auckland

1072

Rosedale

Auckland

0632

Rosehill

Papakura

2113

Rothesay Bay

Auckland

0630

Royal Oak

Auckland

1023

Royal Oak

Auckland

1061

Saint Johns

Auckland

1050

Saint Johns

Auckland

1072

Saint Marys Bay

Auckland

1011

Sandringham

Auckland

1025

Sandringham

Auckland

1041

Schnapper Rock

Auckland

0632

Shamrock Park

Auckland

2016

Shelly Park

Auckland

2014

Somerville

Auckland

2014

St Heliers

Auckland

1071

St Heliers

Auckland

1072

Stanley Point

Auckland

0624

Stanmore Bay

Whangaparaoa

0932

Stonefields

Auckland

1072

Sunnyhills

Auckland

2010

Sunnynook

Auckland

0620

Sunnynook

Auckland

0630

Sunnynook

Auckland

0632

Sunnyvale

Auckland

0612

Swanson

Auckland

0612

Swanson

Auckland

0614

Takanini

Takanini

2105

Takanini

Takanini

2110

Takanini

Takanini

2112

Takapuna

Auckland

0620

Takapuna

Auckland

0622

Te Atatu Peninsula

Auckland

0610

Te Atatu South

Auckland

0602

Te Atatu South

Auckland

0610

The Gardens

Auckland

2105

Three Kings

Auckland

1024

Three Kings

Auckland

1042

Tindalls Beach

Whangaparaoa

0930

Titirangi

Auckland

0600

Titirangi

Auckland

0604

Torbay

Auckland

0630

Torbay

Auckland

0632

Totara Heights

Auckland

2105

Totara Park

Auckland

2016

Totara Park

Auckland

2105

Totara Vale

Auckland

0627

Totara Vale

Auckland

0629

Totara Vale

Auckland

0632

Unsworth Heights

Auckland

0632

Waiake

Auckland

0630

Waiatarua

Auckland

0604

Waiatarua

Auckland

0612

Waimauku

Waimauku

0812

Wairau Valley

Auckland

0627

Wairau Valley

Auckland

0629

Waitakere

Auckland

0614

Waterview

Auckland

1026

Wattle Downs

Auckland

2102

Wattle Downs

Auckland

2103

West Harbour

Auckland

0618

Western Springs

Auckland

1022

Westmere

Auckland

1022

Weymouth

Auckland

2103

Whenuapai

Auckland

0618

Whenuapai

Auckland

0814

Windsor Park

Auckland

0630

Windsor Park

Auckland

0632

Wiri

Auckland

2025

Wiri

Auckland

2104