AGE VERIFICATION
To use the Vuse website you must be aged 18 years or over. Our
products are for adult nicotine or tobacco consumers only. Please
verify your age before entering the site.
FREQUENTLY ASKED
QUESTIONS
General
General
What is vaping?
How do vaping devices work?
An electronic heating element is activated when the user draws air through the device. This vapourises the liquid formulation (often referred to as the e Liquid) and the vapour condenses to form an aerosol, which is inhaled and exhaled.
How to use a vape pen?
To use a rechargeable vape pen, start by ensuring the battery is fully charged. If the pen has a refillable tank, fill it with your preferred e Liquid. Turn on the device, either by pressing the button or inhaling, depending on the model. On most open system devices, you’ll be able to adjust some of the settings best to suit your needs, such as the airflow and wattage. Then place the mouthpiece to your lips and take a slow, gentle draw, inhaling the vapour into your mouth before exhaling. Monitor the battery life and refill your vape pen with e Liquid when needed.
To use a disposable device, such as the Vuse Go 1000 vape pen or Vuse Go 5000 vape box, remove the top silicone bung and bottom sticker. Press the bottom button five times to unlock the device, then enjoy your vaping experience.
Remember to tilt the device at least 15 degrees with the mouthpiece facing upward while vaping. Avoid vaping with the mouthpiece facing downward or horizontally.
In the event that the bottom cover accidentally detaches during regular use, just click it back into place. This should have no adverse effects on the device's performance.
Who can use vaping devices?
Vaping products are designed for adult smokers and adult users of nicotine products. They're not suitable for use by: persons under the age of 18; persons who are allergic/sensitive to nicotine; pregnant or breastfeeding women; persons who should avoid using tobacco or nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children.
How old do I have to be to buy a Vuse device?
You must be of legal smoking age. Purchasing vaping products is prohibited for people under 18 years of age
Can I vape indoors?
In New Zealand, indoor vaping is prohibited at workplaces, restaurants, licensed premises, schools and early childhood centres (including outdoors).
Indoor vaping trial is permitted inside specialist vape shops such as Vusionry.
Users should always apply courtesy and common sense, check with the home owners first, and always be respectful with when, where and how you vape.
How much nicotine is in a Vuse pod?
Vuse eLiquid pods come in different nicotine strengths from 18 mg/ml (1.6%) to 28.5 mg/ml (2.5%). Find out more about what’s in your eLiquids.
How many puffs in a Vuse pod?
Vuse e Liquid pods provide approximately 1000 puffs per pod*. Our Vuse Go disposable devices come in a range with up to 1000 puffs* in the Vuse Go 1000 vape pen and up to 5000** in the Vuse Go 5000 vape box.
*Based on laboratory testing of newly manufactured pods in a Vuse Go Reload 1000 (including recharging) at a puff duration of one second and may vary depending on individuals’ usage behaviour.
**Based on laboratory testing of newly manufactured Vuse Go 1000, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
**Based on laboratory testing of newly manufactured Vuse Go 5000 including recharging, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
Where can I buy Vuse vapes and e Liquids?
Use our Vuse vape store locator to see a list of dairies, petrol stations and supermarkets that stock Vuse. Keep in mind these stores can only sell tobacco, mint and menthol e liquid flavours. To shop the full range of Vuse flavours visit vuse.co.nz or selected specialty vape stores.
How do I dispose of a Vuse Vape device?
You can now collect and return your Vuse devices and we do our best to recycle most device parts with RePod. Plus for every 20 Vuse e Liquid pods or 4 Vuse vape devices you return to us, we'll reward you with $10 worth of Vuse+ points.* Find out more about RePod *T&C's apply
Are Vuse vapes safe?
Vuse products undergo 1000’s of hours of testing by 50 scientists before they reach you. All Vuse devices are evaluated and certified by independent certified body test laboratories.
Vaping Regulations
When will disposable vapes be banned in New Zealand?
Starting 17 June 2025, single-use, non-rechargeable disposable vapes, including the Vuse Go Disposable range, will no longer be sold.
Why are disposable vapes being banned?
The ban is part of new regulations aimed at reducing the environmental impact of disposable vapes and minimising the visibility of vaping products, especially to children.
What alternatives are available to replace disposable vapes?
You can switch to the Vuse Go Reload Vape Pen or Vape Box, which allow you to reuse the device and recycle the pods through our RePod recycling service.
What changes are happening in general retail stores?
From 17 June 2025, vaping products in dairies, supermarkets, and petrol stations must be hidden from view, either in a cabinet or under the counter.
How will these changes impact Specialist Vape Retailers?
Specialist Vape Retailers must ensure vaping products aren’t visible from outside their stores. New retailers cannot open within 100 meters of an early childhood centre or 300 meters from a school, but existing stores are not affected.
Will I still be able to buy Vuse products online?
Yes, you can still make online purchases of Vuse products. However, websites will no longer display images of vaping products, and stricter rules will govern what additional content or information we can supply on the website.
Why is the store locator being removed from the Vuse website?
This is part of the new regulations that restrict how vaping products are marketed online. Retailers will still sell Vuse products despite the store locator's removal.
Will discounts and promotions on vapes still be available?
No, from 17 June 2025, vapes can no longer be given away for free or sold at discounted prices. Until then, you can take advantage of current promotions online.
What happens to Vuse+ points?
Vuse+ points will no longer be permitted after 17 June 2025, in line with the new vape regulations.
Make sure you redeem your Vuse+ points before then.
Can I still recycle my Vuse products?
Yes, you will be able to continue to recycle your Vuse vape pens and pods through our RePod recycling service. However, we’ll no longer be able to reward our customers with Vuse+ points.
How does RePod contribute to reducing environmental impact?
RePod allows you to responsibly recycle your vape pods and devices, helping to minimise waste and support sustainability. You can find out more about how we recycle your pods and devices here
Will Vuse still provide customer support after 17 June 2025?
Yes, our Vuse Care team will remain available at 0800 897 369 to assist with any vaping-related queries or support needs.
Will I still receive email updates on Vuse products and offers?
After 17 June 2025, email updates about Vuse products and special offers will no longer be permitted. Sign up now to enjoy updates and promotions before the deadline.
Why are email updates being discontinued?
This is due to stricter regulations on how vaping products can be promoted, including via email.
What changes are happening to the Subscribe & Save service?
From 17 June 2025, discounts and gifts will no longer be available as part of the Subscribe & Save service due to regulatory changes. Free shipping and the ability to pause or cancel your subscription will still be available.
Can I still keep my Subscribe & Save subscription?
Yes, your subscription can continue without discounts or gifts. Free shipping remains, and you can manage your subscription as usual.
Will I still receive the same products on my subscription?
Yes, your product deliveries will remain unchanged, but discounts and gifts will no longer be included after 17 June 2025.
Are there any other benefits I’ll still receive if I keep my subscription?
Yes, free shipping and subscription management flexibility (pause or cancel) will remain part of the service.
Why are discounts, gifts, and email updates being removed?
These changes are required to comply with new regulations affecting vaping products and services.
How is Vuse ensuring compliance with these regulations?
Vuse is committed to adhering to all legal requirements and ensuring customers are informed about how these changes affect their subscriptions and communications.
For further information or to check for more details refer to: https://www.health.govt.nz/regulation-legislation/vaping-herbal-smoking-and-smokeless-tobacco
Vuse Go Reload Vape Box
Quick Filters
How do I use my Vuse Go Reload vape?
1. Remove all packaging including the silicon seal at the bottom of the e Liquid pod.
2. Insert the Vuse e Liquid pod into Vuse Go Reload device. The magnet will pull the e Liquid pod into place.
3. Press the button on the side 5 times quickly to activate the device. LED will gradually flash once.
4. Puff to start.
How do I unlock and lock my Vuse Go Reload vape?
Press 5 times quickly to lock and unlock.
Why does my Vuse Go Reload vape lock all the time?
It is a legal requirement in New Zealand to have vaping devices auto lock after 10 minutes.
How do I remove the battery in my vape device?
Using a small Phillips screwdriver, follow the instructions below:
1. At the base of the vaping device, turn the screwdriver counterclockwise to unscrew and remove the screw.
2. Pull the top and bottom covers apart using your hand. Hold onto the flat areas when pulling apart.
3. Carefully unclip the battery cable from the vape device circuit board.
4. Grip the tag and gently pull the battery from the top cover.
How do I reinstall the battery in my vape device?
Using a small Phillips screwdriver follow the instructions below:
1. Slide the battery back into place ensuring the tag is folded back into its original position. The tag should be on the top side of the battery, in line with top cover.
2. Insert the battery by hand. Ensure it is fully pushed in.
3. Clip the battery cable onto the device circuit board.
4. Put the top and bottom covers together with the screw provided using the screwdriver.
Where can I buy spare batteries?
Separate batteries are not available for purchase.
What is the best way to store my Vuse Go Reload vape?
As with any product containing nicotine, you should keep your device out of reach of children and pets. Your Vuse Go Reload device is designed to operate within a recommended temperature range of 0 - 40°C, but should be stored at temperatures between 15 - 25°C.
Will I ever need a replacement Vuse Go Reload?
Your Vuse Go Reload vape should last for about 300 full charge/discharge cycles before battery efficiency begins to deteriorate. This is common with all Lithium-ion batteries but will depend on individual usage behavior.
After this period, you can still use your Vuse Go Reload device, but you may need to charge it more frequently. Keep your Vuse Pro One battery charged to maintain the battery life.
How long does a Vuse e Liquid pod last (puffs)?
Each Vuse e Liquid Pod should last up to 1000 puffs**
**Based on laboratory testing of newly manufactured pods in a Vuse Go Reload 1000 (including recharging) at a puff duration of one second and may vary depending on individuals’ usage behaviour.
How do I dispose of my Vuse Go Reload device?
Electrical goods and batteries should not be disposed of as part of regular household waste and should be separately collected for recovery and recycling. The battery can be separated following the instructions in the user guide.
You can also recycle your finished Vuse devices and pods with our recycling programme RePod. For every 20 Vuse e Liquid pods or 4 Vuse vape devices you return to us, we’ll reward you with $10 worth of Vuse+ points.* Find out more about RePod here.
*T&Cs apply.
Why is it harder to draw the puff from Vuse Go Reload device?
When using the device, make sure that you are not covering the air flow at the side of the device
Does my Vuse Go Reload vape come charged?
Yes, your Vuse Go Reload vape comes charged.
How can I tell if it is time to charge my Vuse Go Reload vape?
When the white LED flashes 5 times, it means your charge level is low and you need to charge your device. If it flashes 10 times, your battery is empty and you need to charge your vape immediately. Your Vuse Go Reload vape battery may run out before your Vuse e Liquid pod is finished, so don't automatically discard the pod when charging your vape.
How do I charge my Vuse Go Reload vape?
To charge your Vuse Go Reload vape, connect the USB-C charging cable to the device.
Connect the other end to a suitable USB charging port/station.
When charging, the LED on the Vuse Go Reload vape will be solid white. When the LED disappears, the Vuse Go Reload vape is fully charged. Disconnect the USB-C charging cable.
Your Vuse Go Reload vape should fully charge in approximately 90 minutes.
Charging Safety Notes:
To avoid the risk of fire, injury and/or damage to your Vuse Go Reload Vape or other property, only charge your Vuse Go Reload Vape with the equipment provided with your Vuse Go Reload or with compatible Vuse charging accessories.
Never leave your Vuse Go Reload vape unattended during charging.
Rating input of charging cable: 5VDC, 1A.
The Vuse Go Reload vape should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 0.75A. Using an AC adaptor with a current output lower than this will make charging take longer.
Your Vuse Go Reload vape cannot be used to vape while charging.
How do I know if my Vuse Go Reload is charging?
When your Vuse Go Reload vape is charging, the LED on the vape will show solid white. When the LED switches off, the Vuse Go Reload vape is fully charged.
How long does a Vuse Go Reload take to charge?
It takes approximately 90 minutes to charge your Vuse Go Reload vape device.
How do I know when my Vuse Go Reload is fully charged?
When the device reaches 100% charge, the LED will turn off.
Can I charge my Vuse with the pod in?
Yes, you can charge your Vuse Go Reload device while the pod is in the device.
Can I use my Vuse Go Reload Vape while charging?
Vuse Go Reload device does not support use while charging. However, the battery is longer lasting when compared with an ePod 2 e Liquid device* and should require less frequent charging.
Can I leave my Vuse Go Reload vape charging overnight?
It is recommended to not leave batteries to charge unattended. Charging your Vuse Go Reload Vape should only take about 90 minutes.
Why won't my Vuse Go Reload charge?
If you're experiencing issues charging your Vuse Go Reload vape, here are a few things to try:
Check your source
Are you using a suitable charge source – our products work best when connected to a safety extra low voltage charging source rated at no more than 5 volts and 0.75amps (5VDC, 0.75A).
Safety features in our devices may prevent charging if an unsuitable charging source is used.
Clean your device
If you're confident you're using the correct charging source yet still have an issue charging your vape battery, check to ensure that the interface between the device and charger is free from debris. Gently blowing the bottom of the device and into the charger can help dislodge any obstructions. Make sure that the three charging points at the bottom of the device are clean and gold in appearance. If you spot any build-up of dirt or debris you can use the tip of a wooden cocktail stick to gently scrape clean the area. Please keep in mind that you may need to look closely to spot the obstruction.
It may be too cold out - turn up the temperature.
If the device temperature drops below 0 degrees Celsius, charging will be temporarily inhibited by the device to preserve the integrity of the vape battery.
How long will my Vuse Go Reload vape last?
This will vary, depending on your vaping behaviour. After 300 full charge/discharge cycles battery efficiency may begin to deteriorate, this is common with all lithium-ion batteries. A new Vuse e liquid Pod should last you approximately 1000 puffs**. A fully charged device will last around 850 puffs at 1s/puffs. However, this may vary depending on usage behavior.
How can I clean my Vuse Go Reload vape?
The buildup of dirt inside your Vuse e Liquid pod and the top of your Vuse Go Reload vape may prevent you from enjoying your experience. To prevent this, check and if necessary, detach your Vuse e Liquid pod from the Vuse Go Reload vape, clean with a dry cloth and carefully blow into the device to dislodge any build-up of dirt.
Where can I find the traceability codes on the Vuse Go Reload vape or Vuse e Liquid pods?
Traceability codes are etched onto the base of the Vuse Go Reload vape and the metallic plate of Vuse e Liquid pods. Quote this code when contacting your Vuse Customer Care team.
Why is my Vuse Go Reload vape not working?
First check if the vaping device is locked. Press the button for 5 times quickly to unlock the vape device.
Check if the silicon seal is removed from the nicotine salt e Liquid pod.
Check if battery is empty or low. 5 flashes for low battery or 10 flashes for empty battery. If battery is low or empty, the device must be charged first.
Check if your Vuse e Liquid pod has finished. You may need to change your pod.
Check if dirt is blocking the connection between the Vuse Go Reload vape and the Vuse e Liquid pod. Try cleaning it with a dry cloth.
Check that the USB cable is unplugged. The device does not support use while charging.
If none of the above work, call the Vuse Care line for help and advice.
Why is my Vuse Go Reload vape not producing any vapour?
It could be one of several safety or battery-related reasons:
Your Vuse Go Reload vape is designed to automatically shut down if activated for more than 5 seconds.
Your Vuse Go Reload vape may need to be charged.
You may need to change your Vuse e Liquid pod.
Dirt might be blocking the connection between the Vuse Go Reload vape and the Vuse e Liquid pod. Try cleaning it with a dry cloth.
Device has auto locked itself or is locked manually. Try to unlock it pressing the button 5 times quickly.
Check that you are not covering the air flow.
If unlocking the device doesn’t help and the device still show 3 LEDs flashing, contact Vuse customer care.
Why has my Vuse Go Reload vape turned itself off?
It could be one of several safety or battery-related reasons:
• Your Vuse Go Reload vape is designed to automatically shut down if inactive for more than ten minutes
• Your Vuse Go Reload vape may need to be charged.
If you are still having issues with your device, contact our team for further advice.
What happens if my Vuse Go Reload vape breaks?
If it is shown to be faulty within twelve months of purchase, we will replace it subject to our terms and conditions. For more details on our warranty visit here.
What does it mean if the LED light on my Vuse Go Reload vape flashes 5 times?
This means your Vuse Go Reload device battery is low and you will need to recharge soon.
What does it mean if the LED light on my Vuse Go Reload vape flashes 10 times?
If the white LED flashes ten times, it means your battery is empty and it's time to charge your Vuse Go Reload vape.
If I put my Vuse Go Reload vape down, how will I know if it is on or off?
The Vuse Go Reload vape will auto-lock if it's been inactive for ten minutes. To reactivate the Vuse Go Reload press the button 5 times. When the Vuse Go Reload vape is activated, the white LED will gradually appear. When your puff ends, the white LED will gradually disappear.
What should I do if I notice e Liquid condensation in my vape or on the outside of the pod?
Use a clean paper towel to gently wipe the liquid away and clean your Vuse Go Reload vape or Vuse e Liquid pod. Do not:
• push or insert foreign objects into the Vuse Go Reload vape or Vuse e Liquid pod, especially onto the contacts; or
• drag, crush, pierce, incinerate or immerse the vape or magnetic charging cable in water.
This could damage your Vuse Go Reload vape or Vuse e Liquid pod and stop them from working. If after wiping clean, the issue persists, call the Vuse Customer Care line for help and advice on 0800 897369.
What should I do if I notice leakage when using my Vuse Go Reload vape?
On some occasions, you may see minor leakage from your Vuse e Liquid pods due to a build-up of condensation. This is not uncommon in vapour products.
If you notice this, detach your Vuse e Liquid pod from the Vuse Go Reload vape, clean with a dry cloth and carefully blow into the Vuse Go Reload vape to dislodge any build-up of dirt.
Other tips for reducing instances of condensation:
• Puff gently on your Vuse Go Reload vape.
• Avoid back-puffing into your Vuse e Liquid pod.
• Avoid using Vuse e Liquid pods that have been out of their packaging for prolonged periods.
If, after following these tips, the issue persists, call Vuse Customer Care for help and advice on 0800 897369.
What is the difference between the Vuse Go Reload and Vuse ePod 2 vapes?
The Vuse Go Reload vape is the latest vape device from Vuse and is compliant for all new regulations that came into force on 1 October 2024. It has a removable battery and child-lock functionality along with a new device design.
Key differences:
New compact device design
Longer lasting battery* in Vuse Go Reload device
Get a device and an e Liquid pod in our Ready-To-Vape kits.
Learn more about our range of e cigarettes today.
Can I change the wattage settings in my Vuse Go Reload vape?
No, your Vuse Go Reload is fixed at its optimal setting. You can control the amount of aerosol with the duration of the puffs, but not the power.
Can I use Vuse e Liquid pods with Vuse Go Reload?
Yes, you can use your Vuse e Liquid pods with the Vuse Go Reload Vape Box and and Vuse Go Reload Vape Pen.
Vuse Pro One Vape Pen
Quick Filters
How do I use my Vuse Pro One vape?
1. Remove all packaging including the silicon seal at the bottom of the e Liquid pod.
2. Insert the Vuse e Liquid pod into Vuse Pro One device. The magnet will pull the e Liquid pod into place.
3. Press the button on the side 5 times (in 2.5 seconds) quickly to activate the device. LED will gradually flash once.
4. Puff to start.
How do I unlock and lock my Vuse Pro One vape?
Press exactly 5 times in 2.5 seconds to lock and unlock.
White LED flashing 3 times = Device locked.
Red light flashing fast = Device error
How do switch to Boost Mode?
To switch from Base to Boost Mode, press the button for 1.5 seconds (LED will turn on). To switch back to Base Mode, press the button for 1.5 seconds.
White LED = Base Mode
Blue LED = Boost Mode
Why does my Vuse Pro One vape lock all the time?
It is a legal requirement in New Zealand to have vaping devices auto lock after 10 minutes.
How do I remove the battery in my vape device?
1. Using a small Phillips screwdriver, unscrew counterclockwise to release battery module.
2. Grip the tag on the battery and gently pull to remove. Please observe local regulations when disposing of battery.
Where can I buy spare batteries?
Separate batteries are not available for purchase.
What is the best way to store my Vuse Pro One vape?
As with any product containing nicotine, you should keep your device out of reach of children and pets. Your Vuse Pro One device is designed to operate within a recommended temperature range of 0 - 40°C, but should be stored at temperatures between 15 - 25°C.
Will I ever need a replacement Vuse Pro One?
Your Vuse Pro One vape should last for about 300 full charge/discharge cycles before battery efficiency begins to deteriorate. This is common with all Lithium-ion batteries but will depend on individual usage behavior.
After this period, you can still use your Vuse Pro One device, but you may need to charge it more frequently. Keep your Vuse Go Reload battery charged to maintain the battery life.
How long does a Vuse e Liquid pod last (puffs)?
Each Vuse e Liquid Pod should last up to 1000 puffs**
**Based on laboratory testing of newly manufactured pods in a Vuse Pro One (including recharging) at a puff duration of one second and may vary depending on individuals’ usage behaviour.
How do I dispose of my Vuse Pro One device?
Electrical goods and batteries should not be disposed of as part of regular household waste and should be separately collected for recovery and recycling. The battery can be separated following the instructions in the user guide.
You can also recycle your finished Vuse devices and pods with our recycling programme RePod. For every 20 Vuse e Liquid pods or 4 Vuse vape devices you return to us, we’ll reward you with $10 worth of Vuse+ points.* Find out more about RePod here.
*T&Cs apply.
Why is it harder to draw the puff from Vuse Pro One device?
When using the device, make sure that you are not covering the air flow at the side of the device
Does my Vuse Pro One Vape Pen come charged?
Yes, your Vuse Pro One Vape Pen comes charged.
How can I tell if it is time to charge my Vuse Pro One?
Red LED pulsing = Battery low (less than 50%). You need to recharge.
Red LED pulsing 10 times = Battery empty.
White LED pulsing = Battery 50% to 80% charged.
Solid white LED = Over 80% charged.
Your Vuse Pro One Vape Pen battery may run out before your Vuse e Liquid pod is finished, so don't automatically discard the pod when charging your vape pen.
How do I charge my Vuse Pro One Vape Pen?
To charge your Vuse Pro One Vape Pen, connect the USB-C charging cable to the device.
Connect the other end to a suitable USB charging port/station.
When charging, the LED on the Vuse Pro One Vape Pen will be solid white. When the LED disappears, the Vuse Pro One Vape Pen is fully charged. Disconnect the USB-C charging cable.
Your Vuse Pro One Vape Pen should fully charge in approximately 65 minutes.
Charging Safety Notes:
To avoid the risk of fire, injury and/or damage to your Vuse Pro One Vape Pen or other property, only charge your Vuse Pro One Vape Pen with the equipment provided with your Vuse Pro One or with compatible Vuse charging accessories.
Never leave your Vuse Pro One Vape Pen unattended during charging.
Rating input of charging cable: 5VDC, 1A.
The Vuse Pro One Vape Pen should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 0.75A. Using an AC adaptor with a current output lower than this will make charging take longer.
Your Vuse Pro One vape cannot be used to vape while charging.
How do I know if my Vuse Pro One is charging?
When your Vuse Pro One Vape Pen is charging, the LED on the vape pen will show solid white. When the LED switches off, the Vuse Pro One Vape Pen is fully charged.
How long does a Vuse Pro One take to charge?
It takes approximately 65 minutes to charge your Vuse Pro One vape device.
How do I know when my Vuse Pro One is fully charged?
When the device reaches 100% charge, the LED will turn off.
Can I charge my Vuse with the pod in?
Yes, you can charge your Vuse Pro One device while the pod is in the device.
Can I use my Vuse Pro One Vape Pen while charging?
Vuse Pro One device does not support use while charging.
Can I leave my Vuse Pro One vape pen charging overnight?
It is recommended to not leave batteries to charge unattended. Charging your Vuse Pro One Vape pen should only take about 90 minutes.
Why won't my Vuse Pro One charge?
If you're experiencing issues charging your Vuse Pro One vape pen, here are a few things to try:
Check your source
Are you using a suitable charge source – our products work best when connected to a safety extra low voltage charging source rated at no more than 5 volts and 0.75amps (5VDC, 0.75A).
Safety features in our devices may prevent charging if an unsuitable charging source is used.
Clean your device
If you're confident you're using the correct charging source yet still have an issue charging your vape battery, check to ensure that the interface between the device and charger is free from debris. Gently blowing the bottom of the device and into the charger can help dislodge any obstructions. Make sure that the three charging points at the bottom of the device are clean and gold in appearance. If you spot any build-up of dirt or debris you can use the tip of a wooden cocktail stick to gently scrape clean the area. Please keep in mind that you may need to look closely to spot the obstruction.
It may be too cold out - turn up the temperature.
If the device temperature drops below 0 degrees Celsius, charging will be temporarily inhibited by the device to preserve the integrity of the vape battery.
How long will my Vuse Pro One Vape Pen last?
This will vary, depending on your vaping behaviour. After 300 full charge/discharge cycles battery efficiency may begin to deteriorate, this is common with all lithium-ion batteries. A new Vuse e liquid Pod should last you approximately 1000 puffs**. A fully charged device will last around 850 puffs at 1s/puffs. However, this may vary depending on usage behavior.
How can I clean my Vuse Pro One Vape Pen?
The buildup of dirt inside your Vuse e Liquid pod and the top of your Vuse Pro One Vape Pen may prevent you from enjoying your experience. To prevent this, check and if necessary, detach your Vuse e Liquid pod from the Vuse Pro One Vape Pen, clean with a dry cloth and carefully blow into the device to dislodge any build-up of dirt.
Where can I find the traceability codes on the Vuse Pro One Vape Pen or Vuse e Liquid pods?
Traceability codes are etched onto the base of the Vuse Pro One Vape Pen and the metallic plate of Vuse e Liquid pods. Quote this code when contacting your Vuse Customer Care team.
Why is my Vuse Pro One Vape Pen not working?
First check if the vaping device is locked. Press the button for 5 times (within 2.5 seconds) to unlock the vape pen device.
Check if the silicon seal is removed from the nicotine salt e Liquid pod.
Check if battery is empty or low.
Red LED pulsing = Battery low (less than 50%). You need to recharge.
Red LED pulsing 10 times = Battery empty.
White LED pulsing = Battery 50% to 80% charged.
Solid white LED = Over 80% charged.
Check if your Vuse e Liquid pod has finished. You may need to change your pod.
Check if dirt is blocking the connection between the Vuse Pro One Vape Pen and the Vuse e Liquid pod. Try cleaning it with a dry cloth.
Check that the USB cable is unplugged. The device does not support use while charging.
If none of the above work, call the Vuse Care line for help and advice.
Why is my Vuse Pro One Vape Pen not producing any vapour?
It could be one of several safety or battery-related reasons:
Your Vuse Pro One Vape Pen is designed to automatically shut down if activated for more than 5 seconds.
Your Vuse Pro One Vape Pen may need to be charged.
You may need to change your Vuse e Liquid pod.
Dirt might be blocking the connection between the Vuse Pro One Vape Pen and the Vuse e Liquid pod. Try cleaning it with a dry cloth.
Device has auto locked itself or is locked manually. Try to unlock it pressing the button exactly 5 times within 2.5 seconds.
Check that you are not covering the air flow.
If unlocking the device doesn’t help and the device still show 3 LEDs flashing, contact Vuse customer care.
Why has my Vuse Pro One Vape Pen turned itself off?
It could be one of several safety or battery-related reasons:
• Your Vuse Pro One Vape Pen is designed to automatically shut down if inactive for more than ten minutes
• Your Vuse Pro One Vape Pen may need to be charged.
If you are still having issues with your device, contact our team for further advice.
What happens if my Vuse Pro One Vape Pen breaks?
If it is shown to be faulty within twelve months of purchase, we will replace it subject to our terms and conditions. For more details on our warranty visit here.
What does it mean if the LED light on my Vuse Pro One Vape Pen flashes Red 5 times?
This means your Vuse Pro One device battery is low and you will need to recharge soon.
What does it mean if the LED light on my Vuse Pro One Vape Pen flashes Red 10 times?
If the Red LED flashes ten times, it means your battery is empty and it's time to charge your Vuse Pro One Vape Pen.
If I put my Vuse Pro One Vape Pen down, how will I know if it is on or off?
The Vuse Vape Pen will auto-lock if it's been inactive for ten minutes. To reactivate the Vuse Vape pen press the button 5 times. When the Vuse Vape Pen is activated, the white LED will gradually appear. When your puff ends, the white LED will gradually disappear.
What should I do if I notice e Liquid condensation in my vape pen or on the outside of the pod?
Use a clean paper towel to gently wipe the liquid away and clean your Vuse Vape Pen or Vuse e Liquid pod. Do not:
• push or insert foreign objects into the Vuse Vape Pen or Vuse e Liquid pod, especially onto the contacts; or
• drag, crush, pierce, incinerate or immerse the vape pen or magnetic charging cable in water.
This could damage your Vuse Vape Pen or Vuse e Liquid pod and stop them from working. If after wiping clean, the issue persists, call the Vuse Customer Care line for help and advice on 0800 897369.
What should I do if I notice leakage when using my Vuse Vape Pen?
On some occasions, you may see minor leakage from your Vuse e Liquid pods due to a build-up of condensation. This is not uncommon in vapour products.
If you notice this, detach your Vuse e Liquid pod from the Vuse Pro One Vape Pen, clean with a dry cloth and carefully blow into the Vuse Pro One Vape Pen to dislodge any build-up of dirt.
Other tips for reducing instances of condensation:
• Puff gently on your Vuse Vape Pen.
• Avoid back-puffing into your Vuse e Liquid pod.
• Avoid using Vuse e Liquid pods that have been out of their packaging for prolonged periods.
If, after following these tips, the issue persists, call Vuse Customer Care for help and advice on 0800 897369.
What is the difference between the Vuse Go Reload Vape Box and the Vuse Pro One Vape Pen?
Both the Vuse Go Reload Vape Box and Vuse Pro One Pen are compliant for all new regulations that came into force on 1 October 2024. They have a removable battery and child-lock functionality along with a new device design. However, the vape pen, is the latest design from Vuse in a sleek, stylish and discreet design. It also features Boost Mode, for one-touch vapour amplification.
Can I use Vuse e Liquid pods with Vuse Pro One?
Yes, you can use your Vuse e Liquid pods with the Vuse Go Reload Vape Box and Vuse Pro One Vape Pen.
Disposables
Quick Filters
Are my Vuse Go 1000 disposable vape pen flavours the same I find on my other Vuse Go vaping products?
Vuse Go 1000 disposable vape pens are available in the following flavours: Tobacco, Cream Tobacco, Spearmint Menthol, Mint Menthol, Mint, Blueberry Menthol, Grape Menthol, Berry, Watermelon Menthol.
Are my Vuse Go 5000 vape box flavours the same I find on my other Vuse Go products?
Vuse Go 5000 vape devices are available in the following flavours: Tobacco, Apple Sour, Spearmint Menthol, Mint, Mint Menthol, Peach, Watermelon Menthol, Berry, Blueberry Menthol and Grape Menthol.
What are the dimensions of my Vuse Go 1000 vape pen?
The dimensions of the Vuse Go 1000 disposable vape pen are 106.7 mm(length) × 18.5 mm(width) × 17.4 mm(depth)
What are the dimensions of my Vuse Go 5000 vape box?
The dimensions of the Vuse Go 5000 disposable vape box are 88 mm(length) × 44.4 mm(width) × 18.7 mm(depth)
How many puffs will I get from my Vuse Go 1000 disposable vape?
The Vuse Go 1000 vape pen provides up to 1000 puffs based on laboratory testing of newly manufactured Vuse Go 1000 disposable vape pen, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
How many puffs will I get from my Vuse Go 5000 disposable vape box?
Vuse Go 5000 vape box provides up to 5000 puffs based on laboratory testing of newly manufactured product including recharging, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
How do I use my Vuse Go 1000 vape pen?
Before using your Vuse Go 1000 vape pen, remove the top silicone bung and bottom sticker. Press the bottom button quickly 5 times (within 2.5 seconds) to unlock the device, then enjoy your vaping experience.
Remember to tilt the device at least 15 degrees with the mouthpiece facing upward while vaping. Avoid vaping with the mouthpiece facing downward or horizontally.
In the event that the bottom cover accidentally detaches during regular use, just click it back into place. This should have no adverse effects on the device's performance.
How do I use my Vuse Go 5000 vape box
Before using your Vuse Go 5000 vape box, remove the top silicone bung and bottom sticker. Press the bottom button quicky 5 times (within 2.5 seconds) to unlock the device, then enjoy your vaping experience.
Remember to tilt the device at least 15 degrees with the mouthpiece facing upward while vaping. Avoid vaping with the mouthpiece facing downward or horizontally.
In the event that the bottom cover accidentally detaches during regular use, just click it back into place. This should have no adverse effects on the device's performance.
Why is there no vapour coming from my Vuse Go 1000 vape pen?
If your Vuse Go 1000 disposable vape isn't producing vapour here are some possible reasons:
• Your Vuse Go 1000 vape pen might be locked. You can check your device status by pressing the button once briefly. If the light flashes 3 times, your device is locked. Press the bottom button quickly 5 times (within 2.5 seconds) to unlock your device.
• If the light flashes 10 times when you puff, the battery is likely depleted and should be responsibly disposed of.
• The silicone air channel bung or bottom sticker may still be in place; be sure to remove it before use.
• Sometimes debris can obstruct the mouthpiece, simply clean it with a dry cloth to ensure smooth use.
• Ensure the battery module is assembled correctly. Try removing and reassembling it.
If these steps don't resolve the issue, contact our Vuse Care Team for further assistance. If you see fast flashing lights, reach out to us immediately.
Why is there no vapour coming from my Vuse Go 5000 disposable vape box?
If your Vuse Go 5000 vape box isn't producing vapour, here are some possible reasons:
• Your Vuse Go 5000 vape box might be locked. You can check your device status by pressing the button once briefly. If the light flashes 3 times, your device is locked. Press the bottom button quickly 5 times (within 2.5 seconds) to unlock your device.
• If the red light flashes 10 times when you puff, the battery is likely depleted, it might need a recharge to get back up and running.
• Your Vuse Go 5000 disposable vape box may have run out of e Liquid. Please ensure proper disposal of the device.
• The silicone air channel bung or bottom sticker may still be in place; be sure to remove it before use.
• Sometimes debris can obstruct the mouthpiece, simply clean it with a dry cloth to ensure smooth use.
If these steps don't resolve the issue, contact our Vuse Care Team for further assistance. If you see fast flashing lights, reach out to us immediately.
Why am I experiencing an off-taste, dry-hit, or burnt note, in the vapour coming from my Vuse Go 5000 vape box?
If you notice that your Vuse Go 5000 disposable vape box may have depleted its liquid, you can easily check the remaining level through the translucent section of the mouthpiece. If it's empty, please refer to the user guide for instructions on removing the Battery module.
If you find that there is still a considerable amount of liquid left in the vape box, yet you're experiencing an unusual off-taste, dry-hit, or burnt flavour, please reach out to our Vuse Care Team for assistance.
If you experience an unexpected off-taste, dry-hit, or burnt flavour right from the initial puffs, please contact our Vuse Care Team for further guidance.
In the event of rapid flashing lights on your device, please reach out directly to our Vuse Care Team.
Why am I experiencing an off-taste, dry-hit, or burnt note, in the vapour coming from my Vuse Go 1000 vape pen?
The battery is engineered to deplete around the same time as the e Liquid, ensuring a smooth transition and preventing burnt taste or dry puffs. However, you may encounter these issues in the final few puffs before the battery runs out, as depletion time varies based on individual usage. If you notice any unusual off-taste, dry hits, or burnt notes during initial use, please reach out to our Vuse Care Team for assistance.
How do I use the boost button at the bottom of the vape pen device?
Here's a simple guide on using the boost button at the bottom of the vape device:
Switching Modes:
•To switch from Base to Boost mode, press and hold the button for 1.5 seconds (blue light will turn on).
•To switch back to Base mode, press and hold the button again until the light turns on.
Locking and Unlocking:
• Quickly press the button 5 times to lock or unlock the vape device.
• Always lock the device when not in use.
Checking Device Status:
• Press the button once briefly to check the device status:
Light on: Base mode
Blue light: Boost mode
Flashing light 3 times: Device locked
How do I remove the battery to recycle the Vuse Go 1000 disposable vape pen?
To remove the battery module on the vape pen, rotate the bottom cover of your device clockwise and separate the battery.
Follow the provided guidance in the product user guide to properly dispose of the battery module. It's essential to adhere to local regulations regarding battery recycling.
Please note that the battery module is designed to be removed for recycling purposes only. Please do not attempt to remove the battery module until the battery is fully depleted (indicated by the light flashing 10 times).
How do I remove battery module to recycle the Vuse Go 5000 vape box?
1. Firmly press the battery access button on the bottom side of your vape device and remove the bottom cover to access the battery module.
2. Once the bottom cover is removed, carefully remove the battery module from the device body. Ensure gentle handling to avoid damage.
3. Follow the provided guidance in the product user guide to properly dispose of the battery module. It's essential to adhere to local regulations regarding battery recycling.
Note:
The battery module is designed to be removed for recycling purposes only. Only remove the battery when the vaping device is empty (no visible liquid left or no vapor produced after charging).
Avoid early removal and don't take out the battery until the device is empty.
If the bottom cover falls off accidentally, put it back on. It won't affect the vaping device's function, but make sure to reassemble it correctly.
How do I get the battery back into the vaping device?
• Insert the battery module back into the vaping device
• Twist the battery module counterclockwise until it's fully secured.
How do I look after my Vuse Go 1000 vape pen?
For effective use of your Vuse Go 1000 vape pen, refer to the product user guide provided with your device. Key instructions include:
• Store and use your Vuse Go disposable vape between temperatures of 0–35°C.
• Avoid dragging, crushing, piercing, burning, or submerging the device in water.
• Ensure your Vuse product remains dry at all times.
• Never expose it to direct sunlight or close proximity to heat sources.
• Refrain from using it around flammable liquids or gases.
How should I take care of my Vuse Go 5000 vape box?
For effective use of your Vuse Go 5000 disposable vape box, refer to the product user guide provided with your vape box device. Key instructions include:
• Store and use your Vuse Go disposable vape between temperatures of 0–35°C.
• Avoid dragging, crushing, piercing, burning, or submerging the vaping device in water.
• Ensure your Vuse vaping product remains dry at all times.
• Never expose it to direct sunlight or close proximity to heat sources.
• Refrain from using it around flammable liquids or gases.
How do I clean my Vuse Go disposable vape device?
Use a dry cloth. Or use a soft anti-bacterial wipe to clean the mouthpiece and let it dry before using it again.
Where can I find the traceability code on the Vuse Go disposable vape?
You can find the traceability code for the Vuse Go 1000 and Vuse Go 5000 on the side at the base of the device. Remember to provide this code when reaching out to our Vuse Care Team for assistance.
Do I need to charge my Vuse Go 1000 vape Pen? Can I recharge my Vuse Go 1000 vape Pen?
The Vuse Go 1000 vape pen is a disposable e-cigarette designed for one-time use and cannot be recharged.
Do I need to charge my Vuse Go 5000 vape box? Can I recharge my Vuse Go 5000 disposable vape box?
Yes. Simply connect the provided USB-C charging cable to the disposable vape device and the other end to any compatible USB charging port or station. Your vaping device will be fully charged in no more than 1.5 hours using the included charging input.
The Vuse Go 5000 vape box is designed for both one-time use as a disposable e-cigarette and rechargeable functionality. To ensure uninterrupted enjoyment, charge your vape box device promptly when the red LED indicator flashes 10 times.
During charging, the LED indicator provide helpful cues: a pulsing red LED signals battery levels between 0% to 50%, pulsing light indicates 50% to 80%, and a solid light shows battery levels above 80%. The LED turns off when the vaping device reaches a full 100% charge.
Remember, if the red LED flashes 10 times while you're vaping, it's time to recharge, as the battery is depleted.
Why has my Vuse Go 1000 disposable vape pen stopped working?
If your Vuse Go 1000 vape pen has stopped working, there could be a few reasons behind it. The device is designed to provide up to 1000 puffs based on laboratory testing of newly manufactured Vuse Go 1000 vape pen, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
One common reason for it to stop working is that the battery has depleted. The battery is engineered to run out of charge around the same time that the e-liquid is exhausted. This helps prevent burnt taste or dry puffs, although you may encounter this in the last few puffs before the battery is fully depleted.
If it’s not the battery, it could be one of several reasons:
- Your Vuse Go 1000 might be locked. You can check your device status by pressing the button once briefly. If the light flashes 3 times, your device is locked. Press the bottom button quickly 5 times (within 2.5 seconds) to unlock your device.
- The silicone air channel bung or bottom sticker may still be in place; be sure to remove it before use.
- Sometimes debris can obstruct the mouthpiece, simply clean it with a dry cloth to ensure smooth use.
- Ensure the battery module is assembled correctly. Try removing and reassembling it.
If these steps don't resolve the issue, contact the Vuse Care team for further assistance. If you see fast flashing lights, reach out to us immediately.
Another possibility is that the device may need cleaning or maintenance. Sometimes, residue buildup can affect the performance of the device. Cleaning the mouthpiece may resolve this issue.
If the device still isn't working, it might be time to consider replacing it or reaching out to our Vuse Care Team for assistance.
Why has my Vuse Go 5000 vape box stopped working?
Vuse Go 5000 disposable vape box provides up to 5000 puffs based on laboratory testing of newly manufactured product including recharging, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
If your vaping device stops producing vapour and isn't empty yet, first make sure it's fully charged. Here's what to watch for:
If the light pulses 10 times while you're using it, the battery is low, but you can keep vaping.
If the red light flashes 10 times, the battery is completely drained, and you need to recharge your disposable vape device to keep vaping.
If it’s not the battery, it could be one of several reasons:
- Your Vuse Go 5000 might be locked. You can check your device status by pressing the button once briefly. If the light flashes 3 times, your device is locked. Press the bottom button quickly 5 times (within 2.5 seconds) to unlock your device.
- The silicone air channel bung or bottom sticker may still be in place; be sure to remove it before use.
- Sometimes debris can obstruct the mouthpiece, simply clean it with a dry cloth to ensure smooth use.
- Ensure the battery module is assembled correctly. Try removing and reassembling it.
If these steps don't resolve the issue, contact the Vuse Care team for further assistance. If you see fast flashing lights, reach out to us immediately.
What are the product specifications of the Vuse Go 1000 vape pen?
The Vuse Go disposable vape pen contains 2ml e Liquid and a rated battery capacity of 515 mAh.
What are the product specifications of the Vuse Go 5000 vape box?
The Vuse Go 5000 vape box contains 10 ml e Liquid and a rated battery capacity of 515 mAh.
Does my Vuse Go disposable vape e Liquid contain nicotine salts?
Yes, the e Liquids used in our Vuse Go 1000 vape pens and Vuse Go 5000 vape boxes contain nicotine salts. These e Liquids are formulated with nicotine, propylene glycol (PG), glycerol (also known as vegetable glycerin or VG), flavorings, as well as benzoic acid and lactic acid to produce the nicotine salts. This ensures a smooth and satisfying vaping experience.
Can I return my Vuse Go disposable vape for recycling?
You can recycle your finished Vuse Go disposable vape pen with our recycling programme RePOD^. To get started, order a Freepost RePOD bag when you check out online. Then send your used Vuse products back to us. Simple! Find out more about RePOD and how to earn Vuse+ points in return here.
Puff Count
What does puff count mean?
Puff count, for example “Up to 1000 puffs per pod”, gives an indication of how many puffs a product will deliver, based on testing of the products at a set puff size. For non-rechargeable closed system products, such as Vuse Go 1000, this is based on the number of puffs the product will deliver during its life, until the product no longer delivers a vapour. For rechargeable closed system products, such as the Vuse ePod 2, Vuse Go Reload and Vuse Go 5000*, this is based on the number of puffs the e Liquid [within the device/pod/cartridge] will deliver until the e Liquid runs out.
*Vuse Go 5000 provides up to 5000 puffs based on laboratory testing of newly manufactured product including recharging, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
How do we determine the puff count?
Puff count is determined by testing the product on a vaping aerosol collection machine (puffing engine). This machine is capable of carrying out 1000s of puffs that are identical.
The puffing engine is programmed to puff the product according to set puffing parameters, one of these being the length of time for each puff (puff duration). The counting of the puffs stops at the point that the weight of aerosol produced per puff drops significantly. The final puff count is based on the average of the 5 samples tested.
How is the puff duration set?
Each user of the product will have different patterns of use throughout the day and compared to other users of the product. This is an important factor to consider when setting the duration of the puff for testing. Considering this wide range of use patterns we carry out testing and report 2 different puff count figures that cover a representative range of puff durations based on product use.
A consumer experience puff count that more closely reflects a proportion of consumer usage behaviours
A puff count based on the ISO 207681 vapour puffing regime standard (3 seconds)
Consumer puffing behaviour insights show that a 3 second puff duration is an overestimate of puffing duration for the majority of users of non-rechargeable and rechargeable closed system products. To support consumer navigation of the products available, therefore, the consumer experience puff count on our packs is based on a 1 second puff duration testing regime and considers other potentially relevant factors. We will continue to use the ISO 207681 vapour puffing regime standard for scientific studies and regulatory submissions.
As described above this puff count is based on laboratory testing and may vary depending on individual usage behaviours.
Delivery & Returns
How do I track my Vuse order?
We'll keep you updated by email to let you know the status of your order. We will send you an email when your order has been accepted, and another when your Vuse products have been dispatched. If you have any questions relating to your order, simply get in touch and we'll be happy to help.
Can I get Vuse pods delivered?
Yes, you can have Vuse pods delivered in NZ. Order a pack online.
Does Vuse deliver outside of New Zealand?
No, we only deliver to addresses within New Zealand.
How much is Vuse delivery?
Standard delivery is FREE for orders over $50 (including GST and all applicable promotional discounts) otherwise shipping is $2.99. You can find out more about our delivery here.
Can I change my delivery address?
If you have made an order and need to change your address, unfortunately we are unable to change your address. But please get in touch with us via our Contact Us page and we will endeavor to help you with your order.
How do I return Vuse products?
If the wrong order arrives or if it arrives damaged or defective in anyway, please contact us as soon as possible using methods shown on our Contact Us page.
If you are not 100% satisfied with your order we offer a money-back guarantee – to claim your money back, please call our Vuse Care Team on 0800 897 369, or email on info.nz@vuse.com and they will be happy to assist you with your claim.
Your Account
How do I create a Vuse account?
You can create an account at the checkout. You will need to enter your name, email address and a password. For convenience you can save your contact information so that when you want to re-order it's quick and simple. You can also view your order history and track your order. You must be aged 18 or over with a NZ registered postal address to create an account.
How do I log in to my Vuse account?
You can log in to your Vuse account here.
How do I update my details?
You can update your details after logging into the website and going into your My Account area. From there you will be able to change your personal details in the Account Information and add in your multiple addresses in the Address Book.
How do I clear my cache and cookies?
Cache is a process of storing your browsing data temporarily so that your browser does not need to re-download the data, but instead it accesses data more quickly from a local directory. If you are having trouble purchasing, clearing your browser's cache and cookies may help. You will be able to do this within your web browsers Settings.
How do I unsubscribe?
If you’re wanting to unsubscribe from our promotional emails you can unsubscribe at the bottom of the emails you receive or in your My Account area online. Once you are in the My Account area, you can change your preferences in Newsletter Subscriptions. Please note that we will continue to send emails to you if they relate to your order.
Vape e Liquids
Vape Pens