Disposables come pre-charged and ready to use. The Vuse Go 1000 disposable vape pen does not need to be charged at all before use and cannot be recharged. The Vuse Go 5000 disposable vape box, however, is designed to be a single-use vape but can also be recharged when the battery runs out.

Simply connect the provided USB-C charging cable to the Vuse Go 5000 disposable vape box and the other end to any compatible USB charging port or station. Your vaping device will be fully charged in no more than 1.5 hours using the included charging input.

Once your disposable device runs out of e Liquid, you can responsibly dispose of it using our vape recycling program RePOD.

Each Vuse Go 1000 disposable vape pens will deliver up to 1000 puffs* before battery depletion as measured in laboratory testing. The battery is designed to run out of charge before the e Liquid is exhausted to help prevent burnt taste/dry puffs.

Each Vuse Go 5000 disposable vape box will deliver up to 5000 puffs* before the e Liquid will run out. This device will require recharging before reaching 5000 puffs.

*Based on laboratory testing of newly manufactured Vuse Go 1000 or Vuse Go 5000 (including recharging), at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.

There could be several reasons why your disposable vape isn’t working.

For the Vuse Go 1000
• If the light flashes 10 times when you puff, the battery is likely depleted and should be responsibly disposed of. If this is the case, responsibly dispose of it using our vape recycling program RePOD.
•The silicone air channel bung or bottom sticker may still be in place; be sure to remove it before use.
• Sometimes debris can obstruct the mouthpiece, simply clean it with a dry cloth to ensure smooth use.
• Ensure the battery module is assembled correctly. Try removing and reassembling it.
• Your Vuse Go 1000 Vape Pen might be locked. You can check your device status by pressing the button once briefly. If the light flashes 3 times, your device is locked. Press the button quickly 5 times to unlock your device.

For the Vuse Go 5000
•If the red light flashes 10 times when you puff, the battery is likely depleted, it might need a recharge to get back up and running.
• Your Vuse Go 5000 Disposable Vape Pen may have run out of e Liquid. If this is the case, responsibly dispose of it using our vape recycling program RePOD.
• The silicone air channel bung or bottom sticker may still be in place; be sure to remove it before use.
• Sometimes debris can obstruct the mouthpiece, simply clean it with a dry cloth to ensure smooth use.
• Your Vuse Go 5000 Vape Pen Box might be locked. You can check your device status by pressing the button once briefly. If the light flashes 3 times, your device is locked. Press the button quickly 5 times to unlock your device.

If these steps don't resolve the issue, see vuse.co.nz/faqs for more solutions or contact our Vuse Care Team for further assistance. If you see fast flashing lights, please contact the Vuse Care team at info.nz@vuse.com or 0800 097 369.

Burnt hits can happen to any vaper. There are a number of different actions to take if this is occurring:

• If your e Liquid is low - you can check the remaining level through the translucent section of the mouthpiece. If there isn’t enough e Liquid on the wick you can end up with a burnt taste in your mouth. If this is the case, you’ll need to replace the device. Be sure to dispose of your old Vuse Go device responsibly through our vape recycling program RePOD.

• If your e Liquid isn’t low - if you can see that you still have a considerable amount of e Liquid left, or you're experiencing an unexpected off-taste, dry-hit or burnt flavour from the get-go, then please contact our Vuse Care Team at info.nz@vuse.com or 0800 097 369 for further guidance.

It could be one of several reasons. Your Vuse Go 1000 or Vuse Go 5000 may have run out of charge, e Liquid or dirt might be blocking the mouthpiece. Try cleaning your device with a dry cloth to resolve the issue. Contact the Customer Care team at info.nz@vuse.com or 0800 097 369 if the problem persists.

If your Vuse Go 5000 disposable vape box is flashing the red light 10 times when you puff, the battery is likely depleted and you’ll need to recharge it before vaping again.

Your Vuse Go 1000 or Vuse Go 5000 may have run out of e Liquid. Check the level through the mouthpiece. If it’s finished, it’s time to replace the device. You can dispose of your finished Vuse Go disposable vapes through our vape recycling program RePOD.

If your disposable vape is new, straight out of the packaging, it may still have the silicone air channel bung or bottom sticker in place; be sure to remove it before use.

Your disposable vape might be locked. You can check your device status by pressing the button once briefly. If the light flashes 3 times, your device is locked. Press the button quickly 5 times to unlock your device.

If these steps don't resolve the issue, contact our Vuse Care Team for further assistance. If you see fast flashing lights, reach out to us immediately.