2.1. British American Tobacco (New Zealand) Limited (BATNZ, we, our, or us) respects your privacy. We are committed to safeguarding the privacy of our customers including, but not limited to those:
3. How can you contact us?
4. What personal information do we collect?
4.1. We may collect any personal information that you provide to us or authorise us to collect. This may include:
4.3. There may be times when you provide us with personal information about another person, for example, in connection with promotional events. If you do so, you confirm that:
4.4. We will not intentionally collect any information about anyone who is under eighteen years of age. If we become aware that anyone who is under eighteen years of age has provided us with any information, that information will immediately be deleted from our records.
4.5. When you use one of our websites, we may also collect information about you and your use of our websites using automatic data collection tools. These tools collect certain standard information about your access and computer, such as your browser type, operating system and language, access times and your Internet Protocol (IP) address. We use the information for statistical reporting and analytics and do not link it to any named individuals.
4.6. You do not have to provide us with any personal information that we request. However, if you do not do so, it may affect our ability to provide you with products or services or further information you have requested.
4.7. We use Worldpay to process payments you make using one of our websites or in our speciality vape retail store. Worldpay operates a secure server to process your payment details. Worldpay encrypts your credit or debit card information and authorises payment directly. Any payment transactions will be stored on Worldpay hosting services.
4.8. This means that your credit card or debit card details are never revealed to us.
4.11. Cookies enable us to provide you with a better experience by enabling our websites to recognise that you have visited before and in some cases to record preferences to personalise your visit. Cookies also assist us to analyse the profile of our visitors and how you use our websites.
4.12. Sometimes we partner with third parties (such as advertising and social media partners) who may place a cookie (or cause a pixel event to trigger) on your device when you visit our websites to remember that you have visited our websites. This means that when you later visit another website, the advertisements displayed to you may be advertisements for our websites or products or about other products and services that are tailored to your apparent interests. If you click on one of our advertisements, it will redirect you back to one of our websites. Our third-party partners may provide us with information about the total number of views, shares, and click-throughs these advertisements have received. However, they will not collect or provide to us or any other third party any information that identifies you.
4.13. To delete or stop cookies being placed (or pixel events triggering) on your computer, refer to the help menu on your internet browser. In some cases, blocking cookies and pixels may reduce the functionality of our websites or otherwise prevent access to them depending on your chosen browser options. For further information visit www.aboutcookies.org.
5. What do we do with your personal information?
Use of your personal information
5.1. We (and the third parties described in section 6) may use your personal information:
5.2. We may monitor your use of our websites and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.
5.3. We may collect non-personal aggregated statistics data about visitors to our websites and, if applicable, sales and traffic patterns. Just to be clear, this information does not identify users in any personal capacity and we do not use this information to build profiles on individual users; it just contains generalised information about the users of our websites.
5.4. Unless you have ‘opted-out’ and indicated that you do not want to hear from us if you provide us with your contact details, we may contact you by electronic means (including email or text message) and by telephone and post, with information about products and services that we think may be of interest to you. Please indicate with the relevant boxes when you create an account, or during the order process when we collect your information, if you do not want to receive such direct marketing communications. We may also pass your information to other organisations who may contact you to provide marketing information about their products and services by electronic means (including email or text message) and by telephone and post.
5.5. You may ask us at any time not to use your information for direct marketing purposes by contacting us using the details set out under the “How to contact us” heading below or by following the unsubscribe instructions contained in each electronic marketing communication.
5.6. We may also use statistical and aggregated information, as well as Cookies, for marketing purposes. Please refer to the information above, including details on how to delete or stop cookies being placed on your computer.
Verifying your age
5.7. If you use any of our websites or visit our speciality vape retail store, you will be asked to confirm that you are 18 years or over and we may keep a record of that confirmation.
5.8. We may take additional steps to verify that you are aged 18 years or over before we supply any products to you. To enable us to do this we will require certain information about you. This information will then be passed to our identity verification service provider who will check it against public sources of information to deliver confirmation of your identity and age. To verify your identity, we may also require you to provide:
(a) demographic information (such as gender and birth date); and
(b) personally identifiable information (such as your passport number or driving licence number) which may be used by our identity verification service provider to verify your details.
This information is checked against secure independent data sources to help verify identity.
5.9. In some cases, we may need to ask for further information to verify your age. If this is necessary, we will contact you to explain why.
5.10. Failing age verification will mean you cannot complete a purchase.
6. Who do we share your information with?
6.1. We may share your personal information in the following ways:
(b) We may also disclose your personal information to other British American Tobacco entities worldwide for any of the purposes set out in section 4 above.
(c) We may also be required to disclose your personal information to:
(ii) comply with any law, regulation, subpoena or court order;
(iii) help prevent fraud or to enforce or protect the rights and properties of British American Tobacco or its subsidiaries; or
(iv) protect the personal safety of British American Tobacco employees, third party agents or members of the public.
6.2. We may also disclose your personal information to enforce or apply our terms or any other agreements we have with you or to protect our rights, property or our customers. This may involve exchanging information with other companies and organisations for fraud protection and credit risk reduction.
6.3. Circumstances may arise where, whether for strategic or other business reasons, British American Tobacco decides to sell, buy, merge or otherwise reorganise businesses or our assets in some countries. Such a transaction may involve the disclosure of your personal information to prospective or actual purchasers, or the receipt of it from prospective or actual sellers. It is British American Tobacco’s practice to seek appropriate protection for personal information in these types of transactions.
6.4. We may pass your information to other organisations who may contact you to provide marketing information about their products and services by electronic means (including email or text message) and by telephone and post (see section 5).
6.5. We may share the non-personal aggregated statistics data about visitors to our websites with third parties.
6.7. Any third party, agent or representative of British American Tobacco who imports personal information in the course of providing services to British American Tobacco is required to keep that information confidential and comply with national data protection laws or, where applicable, to be bound by appropriate contractual obligations that protect your personal information, to ensure that your personal information continues to be protected by security safeguards that are comparable to the safeguards that are required under the Privacy Act.
7. How do we manage the accuracy of your personal information?
7.1. We strive to keep your personal information accurately recorded. Generally, we will rely on you to update any personal information that you have provided to us.
7.2. If you would like copies of your personal information that we hold about you, or to request correction of any factual inaccuracies in that information, please contact our Privacy Officer (see section 3).
8. How do we manage the security and storage of information we hold?
8.2. We take reasonable technical and organisational security measures to prevent loss or unauthorised access, use, alteration or disclosure of personal information you provide to us or authorise us to collect. Any third party, agent or representative of ours who requires access to your information is also required to implement reasonable technical and organisational security measures to protect your information.
8.3. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to or from our websites and any transmission is at your own risk.
Links to third-party websites
8.4. Our websites may, from time to time, contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or their privacy policies. Please check those privacy policies before you submit your information to those sites.
8.5. If you have a username, password or other login details which enable you to access certain parts of our websites, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us as soon as possible (see section 3). Please also see our Terms and Conditions of Sale.
9. Our e-commerce websites?