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To use the Vuse website you must be aged 18 years or over. Our
products are for adult nicotine or tobacco consumers only. Please
verify your age before entering the site.
How many puffs will I get from my Vuse Go 1000 disposable vape pen?
The Vuse Go 1000 vape pen provides up to 1000 puffs based on laboratory testing of newly manufactured Vuse Go 1000 device, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
Do I need to charge my disposable vape? Can I recharge it?
Does my Vuse Go e Liquid contain nicotine salts?
Yes, our disposable vapes come prefilled with e Liquid which contains nicotine salts. Our e Liquids are formulated with nicotine, propylene glycol (PG), glycerol (also known as vegetable glycerine or VG), flavourings, as well as benzoic acid and lactic acid to produce nicotine salts. This ensures a smooth vaping experience.
Can I buy a disposable vape at a dairy?
Vuse Go 1000 Mint, Mint Menthol, Spearmint Menthol, Tobacco and Cream Tobacco can be purchased online or from dairies, convenience stores, supermarkets, petrol stations and specialty vape shops in New Zealand. Fruit Vuse Go disposable flavours can only be purchased online or from vape specialty stores.
Why is my Vuse Go 1000 disposable vape pen not working?
It could be one of several reasons:
- Your Vuse Go 1000 might be locked. You can check your device status by pressing the button once briefly. If the light flashes 3 times, your device is locked. Press the bottom button quickly 5 times (within 2.5 seconds) to unlock your device.
- If the light flashes 10 times when you puff, the battery is likely depleted and should be responsibly disposed of.
- The silicone air channel bung or bottom sticker may still be in place; be sure to remove it before use.
- Sometimes debris can obstruct the mouthpiece, simply clean it with a dry cloth to ensure smooth use.
- Ensure the battery module is assembled correctly. Try removing and reassembling it.
If these steps don't resolve the issue, contact the Vuse Care team for further assistance. If you see fast flashing lights, reach out to us immediately.
Why am I experiencing an off-taste, dry-hit, or burnt note, in the vapour coming from my Vuse Go 1000?
The battery is engineered to deplete around the same time as the e Liquid, ensuring a smooth transition and preventing burnt taste or dry puffs. However, you may encounter these issues in the final few puffs before the battery runs out, as depletion time varies based on individual usage. If you notice any unusual off-taste, dry hits, or burnt notes during initial use, please contact the Vuse Care team.
How do I dispose of my Vuse Go 1000 disposable vape pen once it’s finished?
*Based on laboratory testing of newly manufactured Vuse Go 1000 or Vuse Go 5000 (including recharging), at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
^Vuse devices accepted for recycling. However, non-recyclable materials include silicone, rubber, foam and ceramics.