UNDERSTANDING OUR UPDATED POLICIES

WHY WE UPDATE OUR POLICIES 

We regularly review our policies to ensure they align with the latest legal requirements and best practices as our business evolves. These updates help us to better serve you and keep everything transparent and straightforward. Whether it’s refining the language for clarity or incorporating new regulations, our goal is always to support your needs while safeguarding your interests.

KEY CHANGES YOU SHOULD KNOW ABOUT 

Here’s a summary of the most significant updates: 

1. 1. Terms and Conditions of Sale:
   We’ve streamlined our policies by combining our refund, delivery, and satisfaction guarantee policies into one comprehensive document. This consolidation makes it easier for you to find all the information you need in one place.
   
   

2. 2. Review Policy:
   We’ve updated our review policy to clarify how we handle historical reviews for products that are no longer listed on our site. This ensures that our reviews remain relevant and helpful for future customers.
   
   

3. 3. Recycling Terms:
   With our new returns process in place, we’ve updated our recycling terms to reflect these changes. 
   
   

4. 4. Other Minor Changes:
   We’ve made minor adjustments across our Website Policy, Loyalty Terms, Give & Get Terms, and Privacy Policy. These changes are mainly to make the language clearer and more specific, so you can easily understand your rights and obligations.
   
   

WHAT YOU NEED TO DO 

We encourage you to take a few moments to review the updated policies to see how they might apply to you.  

*Based on Vuse estimated value share of vapour pods and pre-filled devices from Recommended Retail Price in total measured retail in key vapour markets: USA, Canada, France, UK, Germany, Poland and Spain as of May 2024.